Delivery & Shipping

Shipping Time

The goods will be shipped to the customer in the shortest possible time. Usually, the goods are shipped to the customer in 5-15 working days from the confirmation of the order (unless otherwise specified).

In a time of national and collective holidays of our delivery partners, the shipping time might extend and the delivery can be delayed. For more information, please contact our customer support.

Order Confirmation

If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.

Lost Package

If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.

General 1–year warranty for products of Manufacturer


In accordance with the conditions herein, we guarantee to our Customer, during the warranty period of one year from the date of delivery, that products under the trademark Coolgeek shall be free of manufacturing and materials defects when used appropriately in accordance with its purpose.


Customer warranty can be provided if:

  • Pursuant to usage specifications and product instructions, products are properly handled, stocked, and secure,
  • According to the installation instructions the products were professionally installed and placed,
  • The maintenance and repair services applicable to the product, on which maintenance and repair services can be provided, have been performed exclusively in accordance with the Manufacturer’s specifications,
  • The product is not exposed to any unintended mechanical and/or chemical stresses,

Exclusions And Limitations

A general 1 – year warranty for products of the Manufacturer shall not cover failure or defects arising in whole or in part from:

  • Accidents, negligence, abuse, misuse, mishandling.
  • Improperinstallation, failure to follow installation, operating, maintenance, or environmental instructions prescribed by the Manufactureror applicable electrical codes.
  • Power surges, improper power supply, electrical current fluctuations.
  • Improperstorage or maintenance.

The warranty also shall not apply in the following cases:

  • Wearparts.
  • Settings or parameter settings on equipment that change based on wear and tear, fatigue, or soiling.
  • From time to time needed services, for example, recommissioning, software updates, etc.
  • Defects on products as a result of software errors, bugs, viruses, or the like.
  • Additionalcosts due to the correction of defects are borne by the Customer (such as transport of the defective and repaired or new product, disposal, travel and transit time, hoists).

If the Customer or third parties make or perform changes, repairs, service work, or troubleshooting without the prior written consent of the guarantor, the warranty expires immediately.


We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal / Braintree

Their Privacy Policy can be viewed at