The goods will be shipped to the customer in the shortest possible time. Usually, the goods are shipped to the customer in 5-15 working days from the confirmation of the order (unless otherwise specified).
In a time of national and collective holidays of our delivery partners, the shipping time might extend and the delivery can be delayed. For more information, please contact our customer support.
If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.
If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.
In accordance with the conditions herein, we guarantee to our Customer, during the warranty period of one year from the date of delivery, that products under the trademark Coolgeek shall be free of manufacturing and materials defects when used appropriately in accordance with its purpose.
Customer warranty can be provided if:
A general 1 – year warranty for products of the Manufacturer shall not cover failure or defects arising in whole or in part from:
The warranty also shall not apply in the following cases:
If the Customer or third parties make or perform changes, repairs, service work, or troubleshooting without the prior written consent of the guarantor, the warranty expires immediately.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
PayPal / Braintree